Privacy Policy

1. Introduction

EnergyAssistCA ("we," "our," or "us") operates the website EnergyAssistCa.org. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or request an eligibility check or energy assistance consultation. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

2. Information We Collect

We may collect the following types of personal information:

• Full name
• Phone number
• Email address
• Home address, city, and ZIP code
• Homeownership status
• Energy usage information (e.g., average monthly bill, energy upgrades)
• PG&E program enrollment status
• Any additional comments you voluntarily provide

3. How We Collect Information

We collect information directly from you when you voluntarily submit our eligibility form on EnergyAssistCa.org, contact us by phone, or interact with us in person or via written communication.

4. SMS / Text Message Communications & Consent

End-users provide explicit consent by voluntarily submitting their phone number through the EnergyAssistCa.org website when requesting a free eligibility check or energy assistance consultation. Consent is collected via a clear checkbox or submission statement:

"I agree to receive informational text messages from EnergyAssistCA regarding energy assistance programs, appointments, and eligibility updates. Message and data rates may apply. Reply STOP to opt out."

Users may also give verbal or written consent during phone or in-person consultations.

• Message types: Informational messages regarding energy assistance programs, appointment reminders, eligibility updates, and follow-ups.
• Frequency: Message frequency may vary depending on program activity.
• Rates: Message and data rates may apply depending on your carrier and plan.
• Opt-out: You may opt out at any time by replying STOP to any text message you receive from us. After opting out, you will receive one final confirmation message and no further messages will be sent.
• Help: Reply HELP for assistance or contact us directly at the information below.

We do not sell, rent, or share your phone number or SMS consent with third parties for their own marketing purposes.

5. How We Use Your Information

We use the information we collect to:

• Determine your eligibility for energy assistance programs
• Schedule and confirm appointments with energy specialists
• Send informational text messages and communications you have consented to receive
• Improve our services and website
• Comply with applicable laws and regulations

6. Sharing Your Information

We may share your information with authorized energy program specialists and partners (such as PG&E-partnered contractors) solely for the purpose of facilitating your eligibility review and program enrollment. We do not sell your personal information to third parties.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal information
• Withdraw consent for SMS communications at any time by replying STOP

To exercise these rights, please contact us using the information below.

9. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated effective date.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: